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Product Replacement


You have the right to cancel this contract within 14 days without explaining the reason for this.

The cancellation period is 14 days from the date on which you have taken the goods, or your representative as your third party, other than the carrier,  has possessed the goods.

To exercise your right of cancellation, you must contact us (Fintra OOD, Iliyansko Shose Str.1 Office 26, 1220 Sofia, Bulgaria, Email: office@zoneled.de, +35929633408) (eg, consigned by a clear statement in the mail letter, fax or email) to inform us about your decision to withdraw from this contract,. You may use the attached sample withdrawal form which is not mandatory, however. In order to observe the period of cancellation of the purchases is enough to send the message on the right of withdrawal before the deadline for withdrawal

Effects of Cancellation

If you withdraw from this contract, we return back you all the payments that we have received from you, including delivery costs (with the exception of the additional costs arising from the fact that you have chosen more expensive type of standard delivery comparing with the delivery cost offered by us), and must be repaid immediately at the latest within 14 days from the date on which the notification about your cancellation of this contract is received by us.

For this repayment, we use the same method of payment that you used for the initial transaction, unless you explicitly agreed otherwise; in any case you will be charged fees for this repayment. We may withhold the reimbursement until we have received the goods back or until you have proved that you dispatched the goods, whichever is the earlier.

In any case, you must return the goods promptly not later than the 14th day until you have claimed withdrawal at:

Fintra OOD, Iliyansko Shose Str.1 Office 26, 1220 Sofia, Bulgarien, Email: office@zoneled.de, +35929633408).

The deadline is met if you send back the goods before the deadline of 14 days. You bear the direct cost of returning the goods.

You need to for any loss of value of the Goods only arise if this loss in value on a review of the nature, characteristics and functioning of the Goods is not necessary to deal with them.

The right of withdrawal does not exist:

If the purchase is made by the legal entity/ company/ for execution of its professional jobs.

For goods that are produced according to customer specifications or clearly tailored to personal needs.